Bell Captain

Responsibilities

• Oversee and coordinate all bell desk operations, including guest arrivals, departures, luggage handling, transportation assistance, and delivering exceptional service.
• Lead, train, and supervise a team of bell staff, ensuring they are all well-groomed, knowledgeable, and committed to consistently delivering exemplary service.
• Assign tasks and responsibilities to the bell staff, ensuring efficient coverage and timely assistance to guests.
• Maintain thorough knowledge of the hotel’s facilities, services, VIP guests, and local attractions to provide accurate information and recommendations to guests.
• Assist with check-in/check-out processes, including luggage handling, room assignments, and escorting guests to their rooms.
• Keep records, prepare reports, and perform administrative duties related to bell desk operations as required.
• Create weekly schedules based on business demand.
• Schedule and assign bell staff tasks.
• Cookier luggage requirements and processes.
• Prepare work orders for equipment repairs and distribute them to the engineering department.
• Warmly greet arriving guests and provide efficient luggage assistance, ensuring a seamless check-in experience.
• Escort guests to their rooms, provide a brief orientation of room features and assist with any special requests.
• Manage the storage and retrieval of guest luggage with precision, maintaining accurate tracking and labeling for efficient service.
• Maintain a polished, professional presence in the lobby, readily available to assist with guest inquiries or support the front desk team.
• Promptly and courteously deliver packages, amenities, and other requested items directly to guest rooms.
• Collaborate with front desk and concierge teams to ensure smooth communication regarding guest arrivals, special requests, and VIP needs.
• Ensure the lobby, entryway, and luggage storage areas are clean, organized, and free from clutter.
• Perform additional tasks assigned by management.

Qualifications

• A high level of attention to detail.
• The ability to work quickly and multi-task.
• Prior experience in a luxury hotel or upscale hospitality-related certification is a plus.
• Work authorization in the United States.
• Must be able to stand/walk for up to eight hours per shift.
• Must be able to maneuver luggage carts weighing up to 200 pounds and lift and carry items up to 100 pounds.
• Must be able to understand, speak, read, and write in the basic English language.
• A flexible schedule required for AM and PM shifts.