Bell Captain

Responsibilities

• Welcome guests to hotel with a warm and sincere greeting.
• Addresses guests by name upon meeting and departing.
• Hosts guests in lobby while waiting to check in.
• Handles and carries guest luggage.
• Offers to fill guest ice bucket.
• Checks in laundry from cleaners and delivers guest laundry.
• Opens doors for guests, clients, and Team Members.
• Escorts guests to rooms and gives thorough instructions on all features and functions of guest room including all Corque Hotel amenities.
• Covers scheduling for Bell Attendants.
• Assists with guest complaints when necessary to ensure guest satisfaction.
• Coordinates setup and breakdown of all meeting room events.
• Responds to and answers in-house guest calls for bell service.
• Delivers gift baskets, flowers, and all special deliveries to guest rooms.
• Runs errands for guests and hotel office Team Members.
• Cleans and polishes luggage cart and front entry doors.
• Keeps the front circle and bell stand clean and organized at all times.
• Gives directions and relays information to guests.
• Maintains baggage hold room and claim tickets.
• Provides information about Corque Hotel and the local area.
• Orders supplies such as baggage tags and meeting room needs to ensure smooth operation.
• Trains, mentors, develops, coaches, resolves problems, provides open communication vehicles, and recommends disciplinary actions as appropriate.
• Builds a work environment that promotes teamwork, partnership, recognition, mutual respect, collaboration, performance feedback/management, and Team Member satisfaction while role modeling the company values, behaviors, and culture of One.Team.Chumash.

Qualifications

• High School diploma or GED certificate.
• Two years of prior experience in a hotel environment.
• Basic computer proficiency utilizing Microsoft applications, email, and internet.
• Willingness to work flexible schedules in a 24/7 work environment, including holidays, nights, and weekends.

Location

400 Alisal Road

Pay

Minimum Pay Rate: $18.22 per hour (Avg. including tips $23.22)

Maximum Pay Rate: $18.22 per hour (Avg. including tips $23.22)