Bell Attendant – JW Marriott Anaheim Resort $21.13/HR + Tips

At Towne Park, it’s more than a job—you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact.

About the Role

The Bell Attendant is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. The Bell Attendant assists hotel guests with luggage, including delivery and pick-up of guest luggage during arrival and departure.

Responsibilities

• Maintains pleasant, friendly, and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. (20%)
• Posts up in designated areas when not completing tasks. Conducts thorough room presentations for guests. Assists guests with room changes when needed. Maintains an in-depth knowledge of the rooms, meeting facilities, and public areas of the hotel. (15%)
• Opens all vehicle and hotel doors for guests. Assists guests with directions, taxis, reservations, and all other inquiries. Provides information to guests about the hotel, meeting rooms, amenities, and main attractions in the area. Assists guests with transportation to off-site locations using only approved taxi cab or transport services. (30%)
• Correctly tags individual bags to be stored in the bell storage area. Ensures all guests and luggage are safely transported to and from assigned destinations. (15%)
• Continually monitors and maintains cleanliness and order of guest services area. Delivers messages, items, and/or guest amenities as requested. (10%)
• Completes all tasks in a timely manner as instructed by the Account Manager. (10%)

Requirements

• High school diploma or general education degree (GED).
• Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable).
• Must complete the Wheelchair Safety Training course provided by Towne Park.
• One to three months of related experience and/or training.
• Knowledge of principles and processes for providing customer and personal services.

Skills

• Ability to read and write standard English.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to guests, clients, and other employees.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money.
• Ability to understand 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Pay

The hourly base pay range for this position is $21.13 per hour plus tips, with a $1 shift differential based on overnight shifts.

Schedule

The work schedule for this position is Monday through Sunday.

Benefits

• Eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits.
• Eligible to enroll in the company’s 401k retirement savings plan (eligibility requirements depend on job classification, length of employment, and number of hours worked).
• Seasonal and temporary roles are not eligible for benefits outlined above.

Working Conditions & Physical Demands

• The majority of work will be performed outdoors for extended periods of time, including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather.
• Regularly required to talk or hear. Frequently required to sit or stand for extended periods of time and may be required to run, walk, handle or feel objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Lifting requirements: Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Travel of up to 5% may be required.