Bell Ambassador Supervisor

The Ivy Hotel

Company Description

Full-time

Department: Other

About the role

Welcome to one of the most challenging and rewarding positions at The Ivy Hotel. The Bell Ambassador Supervisor is responsible for leading the Bell Ambassador staff members, ensuring the workers are properly trained and always conducting themselves in a professional manner. This includes assigning outside valet shifts, monitoring performance and providing guidance through challenging situations. Candidates are the eyes and ears outside, ensuring safety of guests as well as associates. As an Ivy Hotel Bell Ambassador Supervisor you are responsible for the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff. You maintain the highest level of security for physical property - such as buildings, vehicles, luggage, and so on - to protect from theft or damage.

Responsibilities

• Assigning outside valet shifts
• Maintaining the highest level of security for physical property
• Maintaining the House vehicle, including monitoring gas levels, cleaning, and maintenance
• Maintaining all licensing up to date
• Ensuring the welcome, welfare and safety of all hotel guests, visitors, VIPs, and staff
• Providing superior customer service at all times
• Knowing the details of the property intimately, in addition to having extensive knowledge of the surrounding area
• Offering advice and direction on things such as restaurant recommendations and nearby shopping
• Driving and having a valid license
• Valeting cars and assisting with luggage when needed

Qualifications

• Valid driving license is a must
• Able to stand outside, 8+ hours, in all weather conditions
• Able to lift 50 lbs
• Able to run, kneel and/or bend at the waist
• Hospitality experience is fantastic
• A Bell Ambassador supervisor is required to have earned a high school diploma or equivalent
• Candidates with a bachelor’s degree in hospitality management or a related discipline have a competitive advantage
• Previous experience as a bell ambassador is sought after

Benefits

• Paid Vacation and Holidays
• Medical and Dental Insurance
• Short and Long Term Disability Insurance
• Basic and Optional Life Insurance
• Retail Savings Plan
• Staff Meal

Additional Information

Equal Opportunity Employer