Behavioral Program Manager - Tukwila

Key Responsibilities

• Lead state and facility-level implementation of behavioral health programs, ensuring workflows are adopted and executed consistently across assigned facilities.
• Support program launches by reinforcing expectations, identifying operational barriers, and helping facility teams meet program requirements.
• Conduct routine reviews of census, tier placement, documentation, and program performance to identify trends, resolve issues, and support program integrity.
• Cook behavioral meetings, ensuring program support and clinical teams are prepared with required materials, schedules, and support.
• Perform regular on-site facility visits to evaluate program performance, provide hands-on support, educate facility leadership and staff, and ensure alignment with program protocols.
• Lead rapid response efforts when workflow disruptions, documentation concerns, or escalations arise.
• Develop training tools, checklists, process improvements, and other resources that support scalable and consistent program execution.
• Support onboarding for new facilities joining the program, ensuring expectations, workflows, and operational requirements are clearly communicated.
• Manage operational system readiness and help remove technical or workflow barriers that may disrupt program execution.
• Participate in recurring program meetings with facility partners to review metrics and align priorities.
• Provide direct supervision, coaching, accountability, and performance support to assigned Behavior Coordinators and/or program support team members.
• Perform additional responsibilities as assigned to support program expansion, performance, and operational excellence.

Qualifications

• Bachelor’s degree in a related field preferred; equivalent experience may be considered.
• Minimum of 3–5 years of relevant experience in behavioral health, long-term care, healthcare operations, or program management.
• Previous work experience as a CNA or Social Services Experience leading programs across multiple facilities, regions, or markets.
• Prior experience supporting state behavioral health add-on programs preferred.
• Experience coordinating with multiple teams or clinicians preferred.
• Experience developing training resources, workflows, operational tools, or process improvement materials preferred.
• 3-5 years supervisory or team leadership experience required.

Required Skills

• Strong understanding of behavioral health, clinical workflows, or regulatory standards in post-acute or long-term care settings.
• Proven ability to influence facility leadership, drive adoption, and support process change across multiple sites.
• Proven ability to analyze trends, metrics, documentation, and operational performance data.
• Excellent communication, relationship-building, conflict-resolution, and training skills.
• Strong problem-solving skills with the ability to identify barriers and implement sustainable solutions.
• Ability to manage competing priorities in a fast-paced healthcare environment.
• Proficiency with EHR systems, Microsoft Office, and other communication or workflow tools.
• Ability to travel regularly across assigned facilities.