Behavioral Intake Counselor

About the role

The Behavioral Intake Counselor (BIC) is a position for the County of San Diego's 24/7 Access and Crisis Line (ACL), providing free, confidential access to behavioral health services and crisis intervention for the 3.3 million San Diegans.

Responsibilities

• Adhere to all applicable laws and ethics (HIPAA, Exceptions to confidentiality, Reporting Abuse, Duty to Warn etc.)
• Answer calls/chats within standard service levels
• Apply sound clinical judgement and consult with fellow clinical professionals when indicated
• Triage calls/chats based on presenting mental health and/or substance use disorder symptoms
• Conduct appropriate behavioral health screenings, including suicide, homicide (when indicated) and adapted ASAM
• Provide customized, behavioral health referrals
• Conduct crisis work and ensure safety
• Document all interaction in a succinct, clinical manner in the designated database; documentation must adhere to Dept. of Health Clinical Service (DHCS) requirements
• Access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Meet individual performance goals
• Problem solve technical issues
• Elevate operational issues/ concerns to supervisor or manager
• Gain experience training crisis line staff to support adherence to established protocols, quality benchmarks, and compliance requirements, while strengthening personal competency on the crisis line
• Other duties as assigned

Qualifications

• Master's Degree or Doctorate within human services such as Psychology, Sociology or equivalent
• If Registered with a licensing entity such as the Board of Behavioral Science, must have a "cleared" status- not on probation and no pending corrective actions
• 2+ years of post graduate degree providing direct clinical services: psychosocial assessments, individual therapy, substance use disorder drug/alcohol treatment, case consultation with multidisciplinary team; case management; developing treatment plans with short/long-term goals; maintain confidential files; in-service training and discharge planning
• 1+ years of experience in responding to individuals in crisis by applying de-escalation strategies, motivational interviewing skills, and empathetic, trauma informed care
• 1+ years of experience working with diverse multi-ethnic/socioeconomic populations; myriads of psychological disorders and addictions
• Ability to access and enter accurate relevant clinical information into Medi-Cal beneficiary electronic health record (EHR)
• Bilingual: Spanish/English

Preferred Qualifications

• 1 or more years of prior experience in a call center

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

The hourly pay for this role will range from $23.89 to $42.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #GREEN

Benefits

Our mission of helping people live healthier lives extends to our team members. Learn more about our range of benefits designed to help you live well.