BEHAVIORAL HEALTH TREATMENT COORDINATOR

About the role

The Behavioral Health Treatment Coordinator serves as the primary point of entry for children and families' accessing services through the 29-I Health Facility. This position is responsible for coordinating intake activities, engaging children and families, obtaining required consents, identifying gaps in care, coordinating referrals, and ensuring timely access to medically necessary services. The Behavioral Health Treatment Coordinator collaborates with internal and external stakeholders to support continuity of care while maintaining compliance with agency policies, HIPAA, OCFS, OMH, Medicaid, and applicable regulatory requirements.

Responsibilities

• Serve as the primary point of contact for referrals for the 29-I Clinic.
• Receive, review, screen, and process referrals for eligible children and families.
• Contact biological parents, foster parents, care managers, case planners, and other stakeholders to initiate services.
• Explain available 29-I and CFTSS services, program expectations, and treatment options in a culturally responsive and family-centered manner.
• Obtain all required consents, including but not limited to 29-I services, CFTSS services, Welcome Packets, M-100 forms, care management referrals, and other program-specific documentation.
• Conduct home visits, community visits, and other field-based outreach to obtain required signatures and facilitate family engagement.
• Ensure that all consent forms and required documentation are completed accurately and uploaded into the Electronic Health Record (EHR).
• Review client records to identify children eligible for services and assess gaps in medical, behavioral health, and supportive services.
• Coordinate referrals and schedule required annual and ongoing evaluations, including medical, psychiatric, psychological, nursing, and Health Facility assessments.
• Serve as the liaison between care managers, clinicians, foster care staff, medical providers, behavioral health providers, biological parents, foster parents, schools, hospitals, residential programs, and community agencies.
• Participate in multidisciplinary team meetings and coordinate follow-up activities to ensure timely service delivery.
• Monitor referrals from initiation through completion and follow up on outstanding appointments, evaluations, and service needs.
• Maintain accurate, timely, and complete documentation within the Electronic Health Record (EHR).
• Track intake status, consent completion, referrals, missed appointments, pending evaluations, and service initiation.
• Maintain intake logs, productivity reports, and required program documentation.
• Conduct outreach activities to promote engagement, reduce barriers to care, and support timely access to services.
• Communicate referral status and service updates to referral sources, care teams, and other authorized stakeholders.
• Identify urgent behavioral health concerns during the intake process and facilitate appropriate crisis intervention or emergency referrals in accordance with agency protocols.
• Meet agency productivity expectations, including timely completion of intake documentation, consent packets, scheduling of evaluations, follow-up on referrals, and reduction of service gaps.
• Participate in quality improvement initiatives, chart audits, and regulatory reviews to support program compliance.
• Ensure compliance with agency policies, HIPAA, Medicaid requirements, OCFS, OMH, and other applicable federal and state regulatory standards.
• Perform other related duties as assigned.
• Develop comprehensive discharge and transition plans for youth preparing to exit foster care or transfer to another level of care.
• Participate in discharge planning meetings to ensure continuity of medical, behavioral health, educational, and supportive services.
• Verify that youth have active Medicaid coverage and appropriate health insurance prior to discharge or transition.
• Coordinate post-discharge appointments with primary care providers, behavioral health providers, specialists, and community agencies.