Behavioral Health Patient Scheduler

Patient Reception

• Updates patient records to verify contact information.
• Provides general information to patients concerning functions of FCCH.
• Answers the telephone and connects callers to the appropriate offices or individual staff.
• Schedules new referrals and return appointments.

Patient Registration

• Collections required personal, health, and insurance information for the permanent patient record.
• Enters accurate patient data into the computer system daily.
• Collections patients’ copay/coinsurance/deductible visit deposit over the phone.
• Keeps accurate, balanced, credit and is personally responsible for any imbalance in the daily reconciliation of credit receipts.
• Verifies insurance eligibility for Medicaid, Medicare, and third-party payors.
• Verifies personal income according to established guidelines for all patients.
• Scans patient registration documents as directed.

Requirements

• High School graduate or GED certificate.
• Three to six months related experience and/or training is required.
• Bi-lingual English/Spanish is preferred.
• Licenses/Certifications Required: None.

Knowledge, Skills, And Abilities

• Knowledge of patient registration procedures and documentation.
• Receptionist skills.
• Demonstrates knowledge of applicable FCCH patient-related forms and programs.
• Ability to interact and communicate with people over the telephone, often in stressful situations.
• Knowledge of planning and scheduling techniques.
• Knowledge of pre-certification requirements, procedures and documentation of third party medical insurance payors or other patient healthcare funding programs.
• Ability to analyze and solve problems.
• Skill in the use of personal computers and related software applications.
• Appropriate knowledge and familiarity with various compliance programs and elements.
• Cooperates fully and complies with applicable laws and regulations.
• Ability to maintain quality, safety, and/or infection control standards.
• Basic knowledge of general office procedures to include filing, copying, and faxing.
• Ability to use a multi-line telephone to schedule appointments.
• Ability to use a computer to enter patient data and retrieve information to generate reports and payment receipts.
• Ability to work on multiple tasks within established deadlines.
• Ability to work under the direction of a supervisor and follow instructions for work completion.
• Ability to take the initiative to resolve patient concerns and problems.
• Able to work well with diverse groups of people.

Age of Patients Served

All ages.

Physical Characteristics/Working Conditions

• A person in this position has sufficient time to complete most tasks although under pressure depending on patient and organization demands.
• Frequent opportunities to relax from any physical exertion or to change position in work activities.
• Physical Effort and Dexterity: Good dexterity to operate personal computer and office equipment.
• Occasional lifting and carrying related to office duties.
• Machines, Tools, Equipment required to be operated: Capable of using office machines and personal computers for word processing, data entry and spreadsheet applications.
• Visual Acuity, Hearing, and Speaking: Must be able to read a computer monitor and outputs accurately. Must be able to communicate clearly and accurately for work and safety compliance.

Environment/Working Conditions

Work is mostly inside an office in a controlled environment. Normal office safety precautions and practices are required. Position requires travel throughout the Albuquerque metropolitan area. Work regularly scheduled Monday-Friday, although weekends may be required to meet deadlines.