Behavioral Health Patient Access and Scheduling Specialist

University Health employees and University Health Physicians must apply via the internal career site.

About the role

Interviews patients and/or other sources to obtain demographic and financial data, accessing patients to clinical and financial systems of the hospital. Communicates health benefit regulations and patient financial obligation to responsible parties. Receives requests both written and telephonic to schedule patient appointments via the electronic scheduling system. Gathers and records financial and insurance information, coordinates and makes referrals to appropriate financial resources. Validates financial and insurance information, obtains appropriate pre-certification and authorization for services, collects co-pays; completes all admission/registration paperwork.

Responsibilities

• Interview patients and/or other sources to obtain demographic and financial data.
• Communicate health benefit regulations and patient financial obligations to responsible parties.
• Schedule patient appointments via the electronic scheduling system, handling both written and telephonic requests.
• Gather and record financial and insurance information.
• Coordinate and make referrals to appropriate financial resources.
• Validate financial and insurance information, obtain pre-certification and authorization for services.
• Collect co-pays and complete all admission/registration paperwork.

Requirements

• High school diploma or equivalent required.
• Experience in clerical, patient contact, hospital business office, or insurance.
• Communication skills required to interview patients and families, gather and exchange information with hospital staff, physicians, third-party payors, and resource persons.
• A minimum of one year’s experience as a Patient Access & Scheduling Representative.
• Concise written communication skills and keyboarding skills required.

Preferred Qualifications

• Knowledge of basic medical terminology.
• Previous experience as a Patient Access Representative with the organization or at another organization.

Schedule

Full time, 8:00 AM – 4:30 PM, 40 hours per week.

Location: Lakewood Counseling Service, UH Behavioral Health, Kansas City, Missouri.