Behavioral Health Intake Specialist
About the role
Our vast array of services — educational, employment, vocational, residential, rehabilitative, and behavioral health — are delivered through a network of national and international affiliates. This allows us to take a comprehensive, holistic approach to improving the lives of every person we serve — those who receive and those who reap the benefits of our innovative, responsive solutions. In this role, you’ll be a key part of helping clients access the services they need. You’ll handle referrals, schedule evaluations, support prescribers, and keep client records organized and compliant — all while providing friendly, reliable support to both clients and staff.
Program: Clinical Services Support
Responsibilities
- Process all incoming referrals quickly and accurately, including verifying insurance eligibility
- Input and manage referral information within the electronic health record system
- Ensure referral information is transmitted promptly to the appropriate team or service
- Process payments related to record releases and ensure accurate documentation of all transactions
- Manage the release of client treatment records to law offices, disability firms, and behavioral health agencies while strictly adhering to HIPAA guidelines
- Communicate professionally with external partners throughout the medical record release process to ensure timely and accurate information exchange
- Maintain a detailed tracking spreadsheet for all record requests in alignment with record‑keeping protocols
- Support prescribers and clinical staff as needed
- Maintain client records throughout their lifecycle—from data entry and release of information to archiving
- Provide friendly, professional assistance to clients both in person and over the phone
Requirements
- Education: High school diploma or equivalent
- Experience: At least one year in a medical, mental health, or professional office setting with customer service and data entry responsibilities
- Licenses/Certifications: None required
- Clearances: Child Abuse, Criminal Background Check, and Medicaid/Medicare Exclusion verification
Benefits
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through “Tickets at Work”
- And More!
Pay
$17+/hour
Schedule
Monday through Friday, 10:00 am - 6:30 pm (On‑site in Exton, PA)