BEHAVIORAL HEALTH CASE MANAGER (LMSW/LMHC)

About the Role

The Behavioral Health Case Manager ensures high-quality behavioral health interventions and services to patients of Apicha’s Primary Care Clinic, focusing on access to and retention in care.

Responsibilities

• Provide proactive behavioral health case management, including comprehensive assessment, reassessment, and individualized care plan development.
• Ensure communication with the multidisciplinary care team to promote positive health outcomes for patients.
• Deliver crisis intervention, stabilization, and brief counseling as needed.
• Coordinate and link patients with additional services (e.g., specialty care, entitlements, long-term mental health and substance use treatment, community follow-up case management).
• Report outcomes to the multidisciplinary care team and follow up on referrals.
• Represent Apicha CHC at community events to promote services and recruit patients, particularly individuals with low income and/or from communities of color.
• Act as a liaison between patients and the multidisciplinary team to facilitate care coordination and promote referrals.
• Respond to telephone, email, and referral inquiries in a timely manner.
• Participate in multidisciplinary care team meetings and continuous quality improvement (CQI) activities.
• Attend internal and external meetings and trainings as requested.
• Maintain up-to-date, organized, and legible patient records, including timely completion and submission of forms, reports, and summaries.
• Ensure accurate documentation and reporting in designated portals to meet all center requirements.
• Adhere to Apicha CHC policies and procedures, including NYC, NYS, and Federal regulations.

Requirements

• Advanced degree in mental health counseling or social work.
• Two (2) years of work experience in a related field (may include verifiable internships and unpaid volunteer work).
• Licensure as LMHC or LMSW required within three (3) months of hire.
• UAS-NY certification required within one (1) month of hire.
• Experience working with target populations strongly preferred, including individuals with serious mental illness, developmental disabilities, substance use disorders (SUDs), HIV/AIDS, chronic illness, Asians and Pacific Islanders, LGBTQ+, and immigrants.
• Excellent written and verbal communication skills in English.
• Strong customer service skills to assist in resolving patient and provider concerns.
• Proficiency in using and adapting to various applications (e.g., Outlook, Word, Excel, PowerPoint, eCW, eICARE, AZARA, HCS, MAPP, Healthix, PSYCKES).
• Ability to work effectively in both collaborative and individual settings.
• Ability to multitask and manage multiple projects in a stressful environment.
• Fluency in Spanish or an Asian language is a plus.
• Ability to work flexible hours, including some evenings and weekends.

Benefits

• 12 Paid Holidays
• Vacation and sick leave
• Health Insurance Coverage
• Flexible Spending Account
• Life Insurance
• Employee Assistance Program