Behavioral Health Case Manager

About the role

We are seeking a Clinical Lead Care Manager (CLCM) to join our Sacramento County, CA team. The CLCM will act as the client’s primary point of contact, coordinating care with healthcare providers and support services. This is a hybrid position requiring up to 5 days of travel per week, with candidates residing within 25 miles of the assigned territory.

Responsibilities

• Assess member needs in areas like physical health, mental health, substance use disorder (SUD), oral health, palliative care, memory care, trauma-informed care, social supports, housing, and referral to community-based services.
• Develop and oversee client care plans and set SMART goals.
• Connect clients to necessary social services and supports, including office-based, telehealth, and field-based services.
• Advocate on behalf of the client with healthcare professionals and utilize evidence-based practices like Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
• Facilitate linkage to the ECM program through outreach and engagement activities, logging activity in the CRM system.
• Evaluate client progress and update SMART goals, arranging transportation (e.g., ACCESS) as needed.
• Provide mental health promotion and complete all required documentation and reporting within specified timelines.
• Maintain up-to-date patient health records in the EMR system and other business systems.
• Attend training as assigned.

Qualifications

• Required: ACSW, LPCC, LCSW, or LMFT license in California; 1+ year of experience as a care manager, care navigator, or community health worker supporting vulnerable populations; 2+ years preferred.
• Willing and able to work Monday-Friday 8:30am-5:00pm, both in the field and remotely, with flexibility for potential evenings and weekends.
• Working knowledge of government and community resources related to social determinants of health.
• Excellent oral and written communication skills and positive interpersonal skills.
• Clean driving record, valid driver's license, and reliable transportation.
• General computer skills and a working knowledge of Google Workspace, MS Office, and the internet.
• Bilingual (English/Spanish) preferred.

Additional Information

The hiring process includes applying, followed by a phone screen, online assessment(s), interview(s), an offer, and background/reference checks. Background screening may include a drug test or other health screenings depending on the role. Vaccination requirement: Employees in patient, client, or customer-facing roles must be vaccinated against influenza. Requests for religious or medical accommodations will be considered but may not always be approved.