BEER-WINE-LIQR/LEAD CLERK

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Achieve sales and profit goals for the department, monitor quality‑assurance standards, and direct all functions, duties, and activities of the Beer/Wine/Spirits department.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job‑specific information to associates.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Train and develop associates on job performance and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Create an environment that makes customers feel welcome, important, and appreciated by answering product questions throughout the store.
• Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items.
• Inform customers of Beer/Wine/Spirit specials.
• Display a positive attitude.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Educate department associates about current, upcoming, and special in‑store promotions, especially those affecting Beer/Wine/Spirits.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the periodic promotional plan for the department.
• Assist store management in preparing the store/department budget, profit‑and‑loss reviews, and take appropriate action on financial reports.
• Maintain awareness of inventory/stocking conditions; note any discrepancies.
• Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, and notifying store management.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum:

• Must be 21 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Ability to handle stressful situations.

Desired:

• High school education or equivalent (preferred).
• Management experience (preferred).
• Beer/Wine/Liquor experience.
• Familiarity with industry terms and processes.
• Retail experience.
• Knowledge of imported and domestic varieties, their flavor profiles, and production methods.
• Knowledge of industry trends in specialty wines and beers as they relate to the customer.
• Second language proficiency (speaking, reading, and/or writing).