Bedside Patient Meal Ordering Ambassador - Per Diem

About the Role

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values—integrity, patient-centered, respect, accountability, and compassion—must guide what we do, as individuals and professionals, every day.

The Dietetic Technician 1 assists the dietitian in the nutritional management and care of patients throughout the life cycle. The focus is to assure that meal selections are provided based on medical needs and individual patient preferences. Diet Technicians work on-site in call centers, directly with patients at the bedside, or as remote call center nutrition professionals.

Responsibilities

• Demonstrates effective organizational skills in taking meal selections efficiently by adhering to script and menu items, achieving >90% accuracy on QI audits.
• Obtains meal selections quickly and accurately while meeting standards for average call length or number of patients visited per meal period, prioritizing patient demands and demonstrating excellent customer service.
• Adheres to task summary guidelines on timeframes and achieves standards in readiness to take patient meal calls or obtain meal selections.
• Ensures patients receive meals incorporating personal preferences, dietary restrictions, and tray space guidelines. Provides basic information on therapeutic restrictions when taking meal selections. Accurately corrects patient menu selections via computerized diet system, accounting for therapeutic restrictions, space limitations, menu glossary guidelines, age-specific needs, and patient preferences with >90% accuracy on QI monitors.
• Participates in all in-service training programs to remain current in professional knowledge and clinical skills, completing all scheduled in-services with >90% on evaluations.

Qualifications

• Education: High School diploma or equivalent. Some college coursework in healthcare, science, food service, nutrition, dietetics, or culinary arts program preferred.
• Experience: Experience in a hospital or healthcare setting preferred but not required.
• Licensure: None required. Nutrition and Dietetics Technician, Registered (NDTR/DTR) by the Commission on Dietetic Registration preferred.

Skills

• Excellent interpersonal (both oral and written) communication skills.
• Excellent customer service skills and telephone manner.
• Ability to learn and apply basic medical nutrition therapy and food service operations, demonstrated after orientation and training via standard competency quiz.
• Proficiency in using computers for computerized diet order entry and menu systems.

Physical Demands

• Position requires walking to geographically diverse patient units.
• Ability to sit and stand for periods of time.
• Use of a computer and telephone/headset for extended periods.