Become a Luxury Brand Evaluator in Palm Beach Gardens, US

About the role

As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.

CXG connects premium brands with over 80,000 evaluators across 70 countries, with 12 global offices and almost two decades of CX retail expertise, committed to redefining the customer experience for luxury giants.

Responsibilities

• Choose your assignments – align missions with your personal preferences and profile
• Visit luxury stores or evaluate online – engage with sales associates in stores or online from home
• Observe carefully – check ambiance, service quality, and overall customer experience
• Provide honest feedback – use the platform to share observations through questionnaires
• Each in‑store visit takes approximately 20 minutes, allowing flexibility to complete multiple assignments
• Perform several missions per month, collaborating with prestigious brands worldwide

Benefits

• Collaborate with iconic brands across industries
• Flexible assignments tailored to your interests
• Compensation for your time and input, with potential reimbursement on purchases
• User‑friendly platform for managing missions and feedback

Compensation

• Non‑Purchase Evaluations: earn a fee based on mission complexity
• Purchase‑Based Evaluations: reimbursement for approved items as stated in the mission brief

Requirements

• Must be 18 years or older
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands (to ensure impartiality)
• Punctual, organized, detail‑oriented, and reliable
• Observant and passionate about customer experience
• No prior experience required; we value honest feedback from genuine customers