Become a Luxury Brand Evaluator in Illinois, US

About the role

CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands. We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value.

Responsibilities

• Choose your assignments - align your missions with your personal preferences and profile
• Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home
• Observe carefully - check the ambiance, service quality, and overall customer experience
• Provide honest feedback - use our platform to share your observations through questionnaires

Requirements

• Must be 18 years or older (21 years or older in the United States)
• Current customer of premium and luxury brands
• Not currently under contract with any retail brands, to ensure impartiality
• Punctual, organized, detail-oriented, and reliable
• Observant and passionate about customer experience
• No prior experience is required; we value honest feedback from genuine customers

Benefits

• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide
• Compensation for your time and input, with the potential for reimbursement on purchases
• User-friendly platform for managing missions and feedback

Schedule

Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments

Pay

Non-Purchase Evaluations: Earn a fee based on mission complexity
Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief