Beauty Lead - Galleria Mall

About the role

The Beauty Lead will provide a personalized shopping experience to customers around selling beauty products by leveraging product knowledge as well as the Connect, Inspire, Engage service model. Priority will be driving sales and customer customer service, incorporating in elements which allow consistency of general operations.

Responsibilities

• Proactively approaches customers in a friendly manner to engage, determine needs and help them make buying decisions by sharing product knowledge to generate interest, increase and close the sale.
• Examples include providing mini services with product application and suggesting application techniques and additional products.
• Drives self and prioritizes meeting and exceeding performance/productivity standards, metrics and sales goals.
• Drives loyalty through excellent customer service and promotion of FindMore, Gift Card, Rewards and Credit Programs as well as promotions and cross selling opportunities within the store.
• Resolves customer concerns by professionally listening and providing options, solutions and next steps.
• Provides point of sale checkout processes including sales, returns, exchanges, line management, re-ticketing and processing return processes.
• Facilitates beauty department promotions and events, assists leaders to ensure standards and goals are met.
• Consistently meets established performance standards including but not limited to product sales, customer service resulting in productivity standards being met or exceeded.
• Replenishes products from received shipments, stockrooms and understock while ensuring core standards are maintained.
• Creates and properly manages product testers.
• Conducts sales floor recovery processes to ensure an organized, clean, and hygienic shopping environment that is consistently maintained and set to core standards.
• Prepar