Beauty Lead - Dulles Town Ctr

About the Role

The Beauty Lead will provide a personalized shopping experience to customers by leveraging product knowledge and the Connect, Inspire, Engage service model. The role prioritizes driving sales and customer service while maintaining consistency in general operations.

Responsibilities

• Proactively engage customers in a friendly manner to determine needs, share product knowledge, and close sales. Provide mini services such as product application and suggest techniques or additional products.
• Meet and exceed performance, productivity, and sales goals while driving personal accountability for results.
• Promote customer loyalty through excellent service, FindMore, gift cards, rewards, credit programs, and cross-selling opportunities.
• Resolve customer concerns professionally by listening and offering solutions or next steps.
• Manage point-of-sale processes, including sales, returns, exchanges, line management, re-ticketing, and return processing.
• Facilitate beauty department promotions and events, assisting leaders to meet standards and goals.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers, ensuring a clean, organized, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist the operations team with pricing, signing, and merchandising to standards.
• Onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company or vendor-provided training.

Qualifications

• Strong communication and relationship-building skills.
• Ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.

Benefits

If eligible, associates receive a competitive benefits package including:

• Medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays (eligibility requirements apply).
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for hourly associates scheduled to work on designated holidays.

Pay

Pay Range: USD $14.50/Hr - USD $18.13/Hr.

About the Company

JCPenney is a shopping destination for diverse, working American families, offering inclusivity at its core. The company provides fashion, apparel, home, beauty, and jewelry from national and private brands, along with personal services such as salon, portrait, and optical. JCPenney serves customers through jcp.com and over 650 stores in the U.S. and Puerto Rico, supported by 50,000 associates worldwide.