Beauty Lead - Central Mall Tex

About the Role

The Beauty Lead will provide a personalized shopping experience to customers by leveraging product knowledge and the Connect, Inspire, Engage service model. The role focuses on driving sales and customer service while maintaining operational consistency.

Responsibilities

• Proactively engage customers in a friendly manner to determine needs, share product knowledge, and close sales, including providing mini services with product application and suggesting techniques.
• Meet and exceed performance, productivity, and sales goals while driving self-improvement.
• Promote loyalty programs such as FindMore, Gift Card, Rewards, and Credit Programs, as well as in-store promotions and cross-selling opportunities.
• Resolve customer concerns professionally by listening and providing solutions.
• Handle point-of-sale processes, including sales, returns, exchanges, line management, re-ticketing, and return processing.
• Facilitate beauty department promotions and events, ensuring standards and goals are met.
• Replenish products from shipments, stockrooms, and understock while maintaining core standards.
• Create and manage product testers, ensuring a clean, organized, and hygienic shopping environment.
• Prepare for inventory processes, including cycle counts, stock ledger updates, RFID scans, and annual inventory.
• Assist with pricing, signing, and merchandising to standards.
• Onboard and train or cross-train store associates on beauty procedures and processes.
• Participate in ongoing skills development through company or vendor-provided training.

Requirements

• Strong communication and relationship-building skills.
• Ability to prioritize customers, take accountability, think critically, produce results, drive improvement, and work collaboratively.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• Term life insurance.
• Paid vacation and holidays (eligibility requirements apply).
• 401(k) with Company match.
• Associate discount on JCPenney merchandise.
• Additional compensation for hourly associates scheduled to work on designated holidays.

For paid vacation days and eligibility requirements, visit www.catalystbrandsbenefits.com.

Pay

Pay Range: USD $13.50/Hr - USD $16.88/Hr.

About the Company

JCPenney is a shopping destination for diverse, working American families, offering fashion, apparel, home, beauty, and jewelry from national and private brands. The company provides personal services including salon, portrait, and optical, serving customers online and in over 650 stores in the U.S. and Puerto Rico. JCPenney celebrates 120 years as an iconic American brand with a legacy of customer engagement.