Beauty Counter Manager - Shiseido - Downtown Seattle

About the role

In the Nordstrom Beauty Department, you’ll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role—part salesperson, part teacher—while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends, and can build a customer following both in-store and digitally.

Responsibilities

• Conduct makeup applications, skincare analyses, and recommend products based on customers’ beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (including text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep the department customer-ready through organization and cleanliness
• Stay current with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, and exchanges; build customer loyalty by opening new Nordstrom Rewards program accounts

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns, and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• Ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative

Physical Requirements

• Continuous movement for 6–8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers
• Frequent use of hands for grasping, fine manipulation, pushing, and pulling
• Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head
• Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Pay

$27.00 – $28.10 hourly. Commission for Beauty and Men’s Fragrance sales roles is 3%. Apparel, shoes, and accessories sales typically range from 3% to 14.5%.

Benefits

• Medical, vision, and dental insurance
• Retirement and paid time away
• Life insurance and disability coverage
• Employee merchandise discount and EAP resources
• Eligibility for performance-based incentives/bonuses
• 401k and PTO accruals