Beauty Counter Manager - MAC, Crossgates - Full Time

About the Role

As a Counter Manager you will lead a dynamic team of Beauty Advisors and manage all aspects of a specific cosmetics brand. The role blends leadership, creativity, and customer engagement, delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You will inspire teamwork to drive sales, cultivate a loyal customer base, analyze business performance, execute vendor events and promotions, and ensure an exceptional, polished brand experience.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional, customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Model collaboration, honesty, and care; support peers to enhance overall team performance.
• Lead by example on the floor: greet customers warmly, ensure testers are clean and stocked, keep signage and pricing current, and maintain a visually appealing space.
• Coach team members to promote loyalty benefits and ensure customers leave with a personalized thank‑you.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

Requirements

• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co‑workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• Proficiency with computers, handheld equipment, cash registers, and processing register transactions.

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours.
• Lifting at least 25 lb.
• Stooping, kneeling, crouching, and climbing ladders; reaching above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology required for job functions.

Benefits

• Competitive pay.
• Comprehensive health, vision, dental, life, and disability insurance options.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance‑based incentives and annual merit review.
• Eligibility for sales commission.
• Employee Assistance Program with mental‑health counseling and legal/financial advice.
• Access to a full menu of benefits offerings.
• Colleague Resource Groups and volunteer opportunities.

Schedule

Full‑time colleagues are typically scheduled to work 30 + hours per week; part‑time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.