Beauty Counter Manager - Augustinus Bader - Houston Galleria

About the role

In the Nordstrom Beauty Department, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand.

Responsibilities

• Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals
• Collaborate with team members to create a welcoming and inclusive environment for all customers
• Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media)
• Manage the scheduling and execution of vendor events and promotions
• Build and maintain strong vendor relationships to maximize business results
• Keep department customer-ready through organization and cleanliness
• Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners
• Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Requirements

• Passion for customer service and beauty, including trends, makeup application, and skincare
• Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment
• Empathy and respect for all customers, providing a supportive environment during makeup and skincare application
• Strong multitasking, organization, and follow-through skills
• Drive to achieve sales goals, with interest in using networking and technology
• The ability to work a flexible schedule based on business needs, including evenings and weekends
• High level of ownership, accountability, and initiative

Qualifications

A high school diploma or equivalent is required. A bachelor's degree in a related field is preferred. Previous experience in a retail or beauty setting is highly desirable.

Skills

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Knowledge of beauty products and trends
• Proficiency in Microsoft Office Suite

Benefits

Nordstrom offers a comprehensive benefits package including:

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.