Beauty Brand Expert - Elizabeth Arden, Belden Village Mall - Full Time

Job Overview

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

How Our Beauty Brand Expert Leaders Spend Their Day

Every day starts with a positive example. As a Beauty Brand Expert Leader, you come in energized and ready to inspire your team—wearing your name badge with pride, greeting colleagues with genuine warmth, and ensuring your counter is polished, organized, and fully prepared to welcome customers. You set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends—so you're equipped to lead with confidence, support your team, and deliver exceptional service to every customer.

You help maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards. You lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.

You help the team Finish Strong—by reminding them to share Loyalty benefits, making sure customers leave with everything they need, and ending each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.

You know that service starts with each other. You model collaboration, honesty, and care—supporting your peers so the whole team can better serve our customers and communities.

We know that excellence is a journey—we strive to improve every day, take pride in our work, achieve sales goals, and learn from each other to deliver individual and store results.

Who You Are and What You Will Do

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

What We Can Offer You

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• A 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Opportunities to be part of some of the most memorable moments in people’s lives
• Volunteer opportunities

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.