Beauty and Wellness Consultant

About the Role

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers' total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

Customer Experience

• Engages customers by greeting them and offering assistance with products and services
• Resolves customer issues and answers questions to ensure a positive customer experience
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers' needs, and informing customers of options
• Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet
• Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships
• Engages with omni-channel solutions to enhance customer engagement/experience
• Locates products in other stores or online if unavailable in the store

Operations

• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs
• Ensures testers are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department
• Implements company asset protection procedures to identify and minimize profit loss
• Processes sales for customers and/or employee purchases on cash register
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care
• Has working knowledge of store systems and store equipment
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments as assigned

Training & Personal Development

• Seeks self-development by monitoring own performance, setting high personal standards, maintaining awareness of beauty and wellness trends, learning from others, and improving job performance
• Maintains knowledge of competition, new product/brand launches, and overall industry trends
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training
• Attends training and completes e-learning modules requested by Manager or assigned by Corporate
• Maintains professional appearance and image in compliance with company guidelines at all times
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants
• Works collaboratively with Store Leadership to review goals and maintain product knowledge

Qualifications

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
• Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
• Knowledge of products and brands in order to engage and meet the needs of the customer
• Experience building and maintaining relationships within a team
• Basic level PC/tablet skills
• Requires willingness to work flexible schedule including evenings, weekends, and holidays
• Must be fluent in reading, writing and speaking English (except in Puerto Rico)

Preferred Qualifications

• Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority
• Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors
• Experience demonstrating makeup application and providing makeovers to customers
• Experiencing selling Prestige brands
• Degree from Beauty School
• Experience with another retailer in the form of an Externship

Pay

Salary Range: $16 - $21 / Hourly