Beauty and Wellness Consultant

About the role

Founded in 1901, Walgreens (www.walgreens.com) proudly serves more than 9 million customers and patients each day across its approximately 8,000 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 211,000 team members, including roughly 85,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Job Responsibilities/Tasks

• Engages customers by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
• Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
• Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
• Engages with omni-channel solutions to enhance customer engagement/experience.
• Limits the need for transfers by locating products in other stores or online if unavailable in the store.
• Achieves or exceeds predetermined sales goals by assisting customers in the purchase of products and by modeling exceptional customer care.
• Reviews beauty business on a regular basis to understand performance within store and district in partnership with store leadership.
• Consistently focuses on link-selling and up-selling with customers by showing them sale items and complimentary offerings.
• Uses testers and sampling to demonstrate product application and leverage items from beauty promotional programs.
• Safeguards testers and ensures they are stocked and maintained in compliance with hygiene standards; maintains a clean and organized department.
• Processes sales for customers and/or employee purchases on cash register.
• Participates in meetings and conference calls concerning programs and promotions, new items, brand launches, sales goals, and modeling exceptional customer care.
• Has working knowledge of store systems and store equipment.
• Maintains compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
• Maintains respectful relationships with coworkers.
• Completes special assignments as assigned.

Training & Personal Development

• Sets high personal standards and maintains awareness of beauty and wellness trends.
• Attends and participates in meetings, seminars, and other knowledge and business-driving opportunities; educates store team on new beauty updates, information, and learnings from training.
• Attends training and completes e-learning modules requested by Manager or assigned by Corporate.
• Maintains professional appearance and image in compliance with company guidelines at all times.
• Models and shares behavior with other Beauty and Wellness Consultants; provides training and assistance to new Beauty and Wellness Consultants.
• Works collaboratively with Store Leadership to review goals and maintain product knowledge.

Qualifications

• High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care.
• Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary.
• Knowledge of products and brands in order to engage and meet the needs of the customer.
• Experience building and maintaining relationships within a team.
• Basic level PC/tablet skills.
• Willingness to work flexible schedule including evenings, weekends, and holidays.
• Fluent in reading, writing and speaking English (except in Puerto Rico).