Beauty Advisor, Wheaton Plaza - Flex

About the role

As a Cosmetic Sales Flex Colleague – also known as a Beauty Advisor Flex – you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert – offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style. Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service – always with the goal of exceeding expectations and achieving sales goals.

Responsibilities

• Begin each day energized and ready to make an impact; greet teammates and help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions.
• Engage customers with a warm welcome, eye contact, and friendly conversations to build relationships and bring them back.
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, and supporting merchandise moves.
• Finish Strong by sharing loyalty program benefits, ensuring customers have everything they need, and ending with a sincere thank-you; often walking the package around and using the customer’s name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive to improve every day, take pride in your work, achieve sales goals, and learn from each other to deliver individual and store results.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors in English.
• Ability to read and understand employment policies and safety rules/procedures in English.
• At least 1 year of customer service or selling experience required.

Essential Physical Requirements

• Perform duties requiring talking, lifting, constant moving, standing, and reaching with arms and hands.
• Stand for at least two consecutive hours; lift at least 25 lbs.; stoop, kneel, crouch, and climb ladders; reach, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions.

Schedule

• Flex Team Colleagues have minimum work requirements of 42 hours per quarter during 1st, 2nd, and 3rd fiscal quarters (February – April, May – July, August – October).
• During the 4th fiscal quarter (November – January), you will be required to work 60 hours during the quarter.
• The minimum number of hours may be subject to change and minimum number of weekend shifts may be required.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.