Beauty Advisor - MAC, Kenwood Towne Center - Full Time

About the role

As a Cosmetic Sales Colleague — also known as a Beauty Advisor — you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert — offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style.

Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service — always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

Responsibilities

• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying current on trends and promotions
• Greet customers warmly, make eye contact, and create friendly, personal conversations to build relationships that bring customers back
• Deliver personalized beauty experiences by uncovering customer needs, demonstrating product application, and educating on benefits and use of beauty products
• Drive sales and client loyalty by maintaining an organized, shoppable space, leveraging clienteling tools to promote offers and product launches, and participating in sales events
• Meet and surpass daily sales goals through exceptional service
• Acquire new customers by opening credit accounts and sharing loyalty program benefits
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• Maintain the counter and sales floor, refresh signage and pricing, and assist with merchandise moves to support a seamless customer experience
• Finish strong by sharing loyalty program benefits, ensuring customers have all they need, and ending with a sincere thank-you (often walking the package around and using the customer’s name)
• Support teammates with honesty, care, and collaboration
• Stay up to date through ongoing training and vendor education

Requirements

• At least 1 year of customer service or selling experience
• Flexible availability, including days, evenings, weekends, and holidays
• Regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English

Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 25 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions

Pay

• Eligible for sales commission
• Performance-based incentives/bonuses
• Competitive pay

Schedule

• Full-time colleagues typically scheduled 30+ hours per week
• Part-time colleagues typically scheduled 12–24 hours per week
• All schedules include weekend shifts
• Hours dependent on business needs and colleague availability

Benefits

• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance options)
• 401(k) match
• Paid time off accruals
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story.