Beauty Advisor - CHANEL Beaute, Warwick Mall - Part Time

Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years — a story about innovations and traditions, inspiring stores and irresistible products, the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, and those stories are part of what makes this such a special place to work.

About the role

As a Cosmetic Sales colleague (Beauty Advisor), your focus is to support the beauty needs of our customers to drive sales. You are both a product educator and beauty enthusiast, specializing in making customers feel beautiful and confident. You build a client base and nurture strong client relationships to meet sales goals, embrace innovation by leveraging new selling ideas, and communicate comfortably with customers virtually and via phone. You provide customer consultations, including applying make-up and products.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week; part-time colleagues are typically scheduled 12–24 hours per week. Hours depend on business needs and colleague availability. Flexible availability is required, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.

Responsibilities

• Greet customers in a friendly and helpful manner
• Use product knowledge to give expert guidance based on each customer’s wants, features, and choices
• Build relationships by introducing customers to beauty products and uncovering hidden needs
• Show and teach the use of all beauty products by applying them on the customer
• Maintain proper display, organization, storage, and restocking of inventory
• Use the clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in the rewards program
• Participate in pre-selling and sales-boosting events to increase sales and reach personal sales targets
• Stay current with all training through Macy’s educational resources, including vendor trainings and virtual trainings as requested
• Merchandise new arrivals, process damages, testers, and select merchandise for return to vendors
• Use point-of-sale technology and applications to help sell and fulfill customer orders
• Follow hygiene standards and asset protection control and compliance procedures
• Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities

Skills

• Product knowledge: good understanding of beauty products and ability to give expert guidance
• Communication: comfortable communicating with customers virtually, via phone, and in person
• Sales: ability to build relationships, achieve sales goals, and participate in pre-selling and sales-boosting events
• Technology: utilize point-of-sale technology and applications for selling and order fulfillment
• Continuous learning: self-driven to keep up with Macy’s beauty product knowledge, beauty trends, and all required training
• Makeup application: show and teach the use of all beauty products by applying them on the customer
• Subject matter expertise: proficiency in vendor line(s) and beauty trends, serving as a knowledgeable resource
• Interpersonal skills: excellent interpersonal skills, able to work effectively with colleagues at all levels and across departments
• Collaboration: partner with the total Beauty team to drive sales and deliver the customer experience

Requirements

• Passion and a business-minded attitude to succeed in a performance-based setting
• Ability to resolve customer problems constructively and with a forward-looking approach
• Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
• Willingness to work a flexible schedule including evenings and weekends
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Flexibility and sound judgment in ambiguous situations
• At least 1 year of customer service or selling experience required
• Previous cosmetic or fragrance sales experience a plus

Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching (including above eye level), crouching, kneeling