Beauty Advisor

Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful. If you seek greater purpose—a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized, and growth opportunities abound, consider Ulta Beauty.

About the role

The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned. The BA supports the leadership team through a focus on performance (service/retail sales and in-store events), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink as set by Ulta Beauty for the store.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, which includes greeting and engaging each guest entering the store, personalizing service to their needs, answering questions about products and services, informing guests about promotions and sales, and recommending complementary Ulta Beauty products and/or services.
• Courteously handle customer service, sales, refunds, and exchanges and assist with online orders.
• Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and the guest service experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take the initiative to stay informed regarding new and existing products and services during work time and be knowledgeable about the ingredients and benefits of these products and services to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and the internal and external guests served.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests on the salesfloor and when prompted by Ulta Beauty’s systems.
• Collaborate with managers and associates throughout the store to help grow the business.
• Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Drive sales by keeping assigned work area replenished, signed and faced, and ensuring testers are available.
• Maintain outstanding store standards and overall store cleanliness including salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in completing merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments using Ulta Beauty’s technology and best practices.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Qualifications

• High school diploma is preferred.

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support, ever-increasing levels of investment, and a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.

About the role

The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs, and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

Responsibilities

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.
• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.
• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.
• Communicate any supply needs to the Experience Manager, ensuring guest readiness at all times.
• Maintain outstanding store operational standards, including cleanliness of the salon, salesfloor, restrooms, backroom, break area, and any additional assigned area.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss prevention best practices and providing exceptional guest service.
• Execute other operational tasks as directed.

Qualifications

• Cosmetology license.
• Previous relevant work experience is required.

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or an aptitude to develop skills and capabilities in all service categories.
• Proficiency with use of equipment and chemicals needed to perform technical work.
• Proficiency to demonstrate, recommend, and sell pro hair care and makeup products.
• Developed communication skills.
• Ability to work independently and as part of a team.
• Ability to build and maintain strong customer relationships, and build clientele.

Schedule

• Work a flexible schedule to include days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility during shift.
• Continuous lifting and/or moving up to 10 lbs. during shift.
• Frequent bending, reaching, and twisting during shift.
• Ability to stand for long periods of time during shift.
• Continuous coordination and manipulation of objects during shift.

Pay

The pay range for this position is the higher of $15.00 - $17.80/hour or services pay for the workweek pursuant to the Company’s Services Compensation Plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Eligible associates may also earn overtime pay as required by applicable law and tips paid by service guests.

Benefits

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.