Beauty Advisor

About the role

Experience a place of energy, passion, and excitement. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. The Beauty Advisor (BA) is responsible for providing an exceptional experience for all Ulta Beauty guests by engaging each guest to determine their individual needs, conducting cashier tasks, keeping fixtures stocked with merchandise, maintaining overall store cleanliness, and completing tasks as assigned. The BA supports the leadership team through a focus on performance, people, and process.

Responsibilities

• Contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), omni-channel sales, and retail shrink.
• Provide exceptional guest service by greeting and engaging each guest, personalizing service to their needs, answering questions, informing guests about promotions and sales, and recommending complementary products.
• Handle customer service, sales, refunds, exchanges, and assist with online orders.
• Perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while meeting sales goals.
• Stay informed about new and existing products and services, including their ingredients and benefits, to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests.
• Collaborate with managers and associates to help grow the business.
• Participate in ongoing training, including brand and category education, for continuous professional development.
• Ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Keep assigned work area replenished, signed, faced, and ensure testers are available to drive sales.
• Maintain outstanding store standards and overall cleanliness, including salesfloor, restrooms, cashwrap, backroom, and break area.
• Participate in merchandise resets, planograms, marketing and advertising displays, physical inventory procedures, and processing/unloading shipments.
• Protect company assets by following loss prevention best practices.
• Execute other operational tasks as directed.

Requirements

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Demonstrates a passion for guest service and competency for selling.
• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Ability to build and maintain strong customer relationships.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Schedule

Work a flexible schedule to include days, evenings, weekends, and holidays.

Working Conditions

• Continuous mobility throughout the store during shift.
• Frequent standing, bending, pulling, pushing, reaching, and twisting during shift.
• Continuous and/or frequent lifting, carrying, and/or moving up to 25 lbs. during shift.
• Continuous coordination and manipulation of objects during shift.

About Ulta Beauty

At Ulta Beauty (NASDAQ: ULTA), the possibilities are beautiful. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products, and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring hair, skin, brow, and make-up services.