Be the First Step in Changing Lives – Caretech Client Engagement Specialist - Scottsbluff, Ne

Create Exceptional Experiences for Clients & Families

Scottsbluff, Nebraska

Position Summary

The Client Experience Coordinator serves as a key member of Caretech’s Western Nebraska team by managing client inquiries, coordinating new client intakes, supporting Community Liaisons, and ensuring a seamless experience for clients, families, and referral partners. This position plays an important role in helping individuals quickly access the services they need while supporting the continued growth of Caretech throughout the region.

Primary Responsibilities

• Serve as the primary point of contact for new client inquiries.
• Receive and manage new client referrals and intake calls.
• Gather required information to begin the admission process.
• Clock with Care Coordinators to ensure timely scheduling of assessments and service starts.
• Maintain regular communication with prospective clients and families throughout the intake process.
• Ensure every client receives a professional, compassionate, and welcoming experience.
• Monitor and manage incoming client leads.
• Track referral activity and follow up on outstanding opportunities.
• Maintain accurate client information within company systems.
• Clock communication between referral sources, Community Liaisons, and office staff.
• Provide administrative support to Community Liaisons across Western Nebraska.
• Prepare marketing and community outreach materials, while assisting with outreach and marketing.
• Clock follow-up communications with referral partners.
• Aid in community events, presentations, and networking opportunities.
• Help maintain referral source databases and contact information.
• Prepare and send new client welcome packets.
• Ensure required documentation is complete prior to the start of services.
• Aid in collecting signatures and required paperwork.
• Maintain organized electronic and paper client files.
• Aid in ongoing client communication as needed.
• Answer incoming office phone calls and direct inquiries appropriately.
• Aid in filing, scanning, data entry, and document management.
• Aid in special projects and administrative tasks.
• Work collaboratively with leadership and office staff to improve processes and enhance the client experience.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, healthcare, administrative, or client relations experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Ability to manage multiple priorities while maintaining attention to detail.
• Comfortable using Microsoft Office and learning new software systems.
• Professional, compassionate, and dependable.

What We’re Looking For

The ideal candidate is someone who:

• Enjoys helping people during important moments.
• Buils strong relationships with clients, families, and community partners.
• Thrives in a fast-paced environment.
• Is proactive, organized, and solution-oriented.
• Demonstrates professionalism, empathy, and excellent customer service.

Why Join Caretech?

• Meaningful work that positively impacts lives every day.
• Supportive and collaborative team environment.
• Opportunities for professional growth and advancement.
• Ongoing training and development.
• The opportunity to help shape the client experience across Western Nebraska.