BDC Service Specialist

Responsibilities

• Handle high-volume inbound calls and digital inquiries to book service appointments with precision and efficiency
• Execute outbound campaigns for service reminders, safety recalls, and "no-show" follow-ups to maintain shop capacity
• Act as the primary point of contact for service status updates, basic maintenance questions, and logistical support
• Maintain clean and accurate records within the CRM and DMS, ensuring all client data and appointment notes are current
• Collaborate daily with Service Advisors and Parts counterparts to ensure a smooth hand-off for every client
• Follow established scripts and workflows to ensure a consistent, premium brand experience on every interaction
• Address client concerns with empathy and professionalism, escalating complex issues to leadership when necessary

Qualifications

• Minimum 1–2 years of experience in a BDC, call center, or high-touch customer service role
• Exceptional verbal and written communication skills with a personable, professional tone
• Proficiency with CRM software and dealership systems (e.g., CDK, Xtime, or similar)
• Highly organized with the ability to multi-task and prioritize in a high-volume environment
• A resilient, positive attitude and a focus on continuous improvement
• Valid driver license with an acceptable record
• Commitment to providing a "red carpet" experience for every client

Benefits

• Competitive compensation
• Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind
• Company-paid life insurance
• Paid Time Off (PTO) after 90 days of employment
• Paid holidays
• 401(k) with company contribution
• Employee discounts on vehicle purchases and services

Pay

Competitive compensation

Schedule

All roles at Sunset Porsche Audi are on-site and in person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter.

Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.