BDC Manager - Landmark Dodge Chrysler Jeep Ram

Responsibilities

• Oversee and manage the BDC team to achieve department goals.
• Develop and implement strategies to increase lead conversion and appointment setting.
• Collaborate with General Managers and Sales/Service teams to align BDC efforts with dealership objectives.
• Analyze KPIs and adjust strategies to optimize results.
• Supervise all inbound and outbound lead handling, ensuring timely follow-up and customer engagement.
• Implement processes to improve response times and customer experience.
• Oversee CRM utilization, ensuring accurate data entry and reporting.
• Hire, train, and mentor BDC representatives to enhance performance and professionalism.
• Conduct regular coaching sessions, performance reviews, and ongoing training.
• Foster a positive and results-driven work environment.
• Monitor and refine BDC scripts, workflows, and best practices to improve conversion rates.
• Stay up-to-date with industry trends and implement new technologies for lead management.
• Work with vendors and internal teams to ensure optimal use of CRM, phone systems, and other tools.
• Generate and analyze performance reports, providing insights and recommendations for improvement.
• Present performance updates to upper management and dealership stakeholders.

Qualifications

• Minimum 3-5 years of experience in a dealership BDC, sales, or automotive management role.
• A high school diploma or equivalent required; bachelor's degree in Business, Marketing, or a related field preferred.
• Experience with CRM systems.
• Proven leadership experience with the ability to manage and motivate a team.
• Automotive sales and BDC training certifications are a plus.
• Strong understanding of lead management, CRM systems, and digital marketing strategies.
• Excellent communication, problem-solving, and organizational skills.
• Ability to analyze data, track performance metrics, and implement process improvements.
• Must successfully pass background and drug screen.