BDC ASSOCIATE SALES CARDINALEWAY VOLKSWAGEN - CORONA

About the role

We're looking for an energetic, customer-focused Sales BDC Representative to join our team at CardinaleWay VW, a growing automotive dealership committed to delivering an exceptional customer experience. If you enjoy helping people, communicating over the phone, and working in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Respond promptly to internet leads, phone calls, text messages, and emails.
• Schedule sales appointments for prospective customers.
• Follow up with unsold prospects using CRM tools.
• Confirm upcoming appointments and conduct follow-up after visits.
• Build rapport with customers and identify their vehicle needs.
• Maintain accurate customer records and notes in the CRM system.
• Meet daily, weekly, and monthly appointment and sales goals.
• Work closely with the sales team to ensure a seamless customer experience.
• Maintain knowledge of dealership inventory, promotions, and financing options.

Requirements

• High school diploma or equivalent.
• Previous customer service, call center, or sales experience preferred.
• Automotive dealership or BDC experience is a plus.
• Strong communication and interpersonal skills.
• Excellent phone etiquette and professional demeanor.
• Basic computer proficiency and CRM experience preferred.
• Ability to multitask in a fast-paced environment.
• Positive attitude with a strong work ethic.

Benefits

• Competitive hourly pay plus performance bonuses.
• Medical, dental, and vision insurance.
• 401(k).
• Employee vehicle purchase program.
• Paid training and opportunities for career advancement.