BDC Agent – Quick Lane

Key Responsibilities

• Answer inbound calls, texts, and online inquiries for the Quick Lane service department
• Schedule and confirm service appointments efficiently
• Perform outbound calls to follow up with customers and promote maintenance services
• Provide accurate information about Quick Lane services, pricing, and availability
• Cook up with advisors and the Quick Lane team to ensure appointment readiness
• Maintain accurate records in the dealership CRM system
• Deliver a friendly, professional customer experience with every interaction

Qualifications

• Previous BDC, call center, or customer service experience preferred
• Automotive service or dealership experience is a plus but not required
• Strong communication and phone skills
• Comfortable using CRM systems and basic computer software
• Excellent organization and multitasking abilities
• Positive attitude and strong work ethic

Benefits

• Competitive pay + performance bonuses
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Employee discounts on vehicles and service
• Opportunities for advancement within a growing dealership