BBBSEM Program Specialist for Umass Dartmouth / New Bedford Area

Key Responsibilities

• Frequently contact volunteers, parents, and youth according to agency standards via phone, email, in-person visits, and/or match events to increase the quality and duration of the match relationship and identify any child safety issues for volunteers, children and their families.
• In each match contact, gather the appropriate information to make an assessment of the current state of the match and its needs. Recommend an action plan to ensure that the match moves forward appropriately and all parties have a positive experience.
• Document all match contacts in a timely and accurate manner and according to BBBS of America and agency standards.
• Actively encourage empathy, communication, and collaboration across match parties of different backgrounds.
• Collaborate closely with other staff – in program services and other departments – and to enable the most volunteers and children to be successfully matched.
• Share information with matches about activities, events and opportunities available through the agency.
• Refer volunteers, youth and parents to other services as needed. Help plan, organize and attend agency-sponsored match activities for Bigs and Littles.
• When a match requires closing, conduct thorough discussions with volunteer, youth and guardian and perform accurate and timely write-up of match closure forms.
• Coordinate or lead special projects as assigned.

Basic Qualifications

• Bachelor’s degree with one or more years of work experience, preferably in youth development, volunteer or program management, and/or education.
• Availability to work full-time. Hours may include evenings and weekends.
• Access to reliable internet and phone connections to perform work remotely.
• Able to be in person for monthly UMass Dartmouth match events.
• Familiarity with Microsoft Office programs (excel, word, powerpoint, etc.).
• Ability to communicate with professionalism, assertiveness, and empathy to large groups and individuals verbally and in writing.

Desired Qualifications

• Demonstrated comfort and ability to work with and motivate a wide variety of people, including youth and adults, with a preference for candidates with experience in racially, ethnically, and socio-economically diverse urban and/or recent immigrant communities.
• Proven organization and time management skills to complete a high volume of varied responsibilities in a fast paced setting.
• Excellent strategic problem-solving ability with a positive, “can do” attitude.
• Able to travel to sites where our programs are hosted throughout Boston.
• Excellent computer skills with knowledge of Salesforce, Microsoft Outlook & Teams is a plus.