Baytown Bakery - Food Service Rep - Part time

About the role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Responsibilities

• Customer Service: Provides superior customer service; takes orders from customers by telephone or in person; answers customer questions regarding products; assists them with selections.
• Food Service / Production: Prepares, packages, and merchandises fresh product effectively; slices, packages, labels, rotates, and culls products for poor quality; assists in technical areas as needed (e.g., basic set-up and clean-up processes).
• Sales: Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety: Cleans and sanitizes display cases; operates / maintains equipment properly; complies with H-E-B food safety and sanitation standards; complies with department / Store operating procedures.
• Additional Department-Specific Responsibilities:
  • BAKERY: Records production and shrink to aid in production planning; assists in technical areas as needed (e.g., baking, frying, and decorating); culls bakery products for poor quality, expiration dates.
  • DELI: Takes care of service counter customers; uses ordering system applications; uses Fresh Production Planner; performs inventory management processes (MSI, PAW) as required; if applicable, ensures catering orders are prepared and ready in time for customer pickup; performs all sanitation and maintenance tasks for Deli slicers.
  • PREPARED FOODS: Serves / packages products at customer's request; educates customers on preparation / reheating instructions of prepared foods; prepackages condiments (sauces, dressings) for prepared food items; cuts, slices, dices, chops food in preparation for chef.

Qualifications

• Age Requirement: 18+
• Work Experience: Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine) – Required
  • Strong customer service skills – Required
  • Communication and interpersonal skills – Required
  • Reading and writing skills – Required
  • Planning and organizing skills – Required
  • Ability to work in a fast-paced environment – Required
• Education: HS Diploma or GED or equivalent – Required
• Licenses/Certifications: Completion of Company Orientation – Required; Food safety and sanitation training – upon hire – Required
• Physical Demands & Working Conditions: Function in a fast-paced, retail environment, performing detailed and precise tasks; work with customers, staying attentive to their needs. Department-specific physical demands:
  • Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 50 lbs, and manage in excess of 70 lbs.
  • Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions, loud noise; demonstrate ability to lift 55 lbs, and manage in excess of 65 lbs.
• Note: Definitions of frequency: Constantly: 5.5+ hours per 8‑hour day; Frequently: 2.5‑5.5 hours per 8‑hour day; Occasionally: 0‑2.5 hours per 8‑hour day. It is Partners' responsibility to never lift beyond their own safe lifting limit; if an item is too heavy, break it down or ask for assistance.
• The work environment characteristics described are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Last revised: 8/1/2021