Bathroom and Kitchen Designer/Salesperson

About the role

Provide exceptional customer service to clients, primarily while working on remodeling projects to update existing homes. The ideal candidate understands the intricacies of bath and kitchen design projects, including cabinet making and flooring installation, and has product knowledge of various materials, lighting fixtures, and finishes.

Responsibilities

• Assist and engage clients with design consultations and showroom selections
• Originate design presentations and portfolios of selections for client and team
• Present options to client and procure final selections on layout, aesthetics, and materials
• Order and track project selections
• Serve as the direct point of contact with contractors and tradesmen on tile, fixtures, lighting, etc.
• Organize and communicate project specs, drawings, layout, and specific customer requests
• Track, communicate, and process change order requests and associated costs with the client
• Build and maintain various fixture lines for expedited estimation and sales
• Identify costs on materials and work with purchasing to lower the cost of goods purchased
• Identify, improve, and implement new and existing company operating procedures
• Assist sales staff at site visits as needed
• Assist in project scheduling and timeline management
• Assist in processing company invoicing as well as cost and profit reports
• Attend and assist in scheduling meetings with updates, product ordering, and project status
• Fill in for the CSR position as needed, including following scripts, answering phones, booking calls, and detailing requests

Requirements

• Experience in the home building process and materials
• Excellent communication and listening skills
• Strong organizational skills
• Understanding of historical design trends
• Proficient in Microsoft Office Suite
• Deal closing or sales experience preferred but not required