Bathing Technician - VIP Petcare

Essential Duties and Responsibilities

• Safely restrain / hold pets for wellness procedures including nail trims/grinding, anal gland expression and clipping
• Maintain a clean and sanitary work environment by disinfecting surfaces and equipment in between each pet
• Promote a culture of safety in your salon and live our values, while continuing to reinforce our brand promise with pet parents, partners, and team members
• Achieve goals, as set by your manager, including dollars per pet, pets per clinic, preferred product and microchips sold
• Establish and maintain effective relationships with pet parents and partners
• Collect payment, dispense, and label medication, and review discharge paperwork with pet parents
• Assess dog’s coat conditions and partner with groomer on service recommendations
• Bathe, blow dry, clip/ grind nails, clean ears, brush coat, clean teeth, express glands in all breeds and sizes
• Finishes dogs, per client description and expectations
• Manages workload and schedule to ensure departure times are met and Pet Parents are notified in advance of unavoidable delays
• Maintains room safety by wiping up water spills and pet accidents as soon as possible
• Updates pet status using company defined systems, and advises reception when pets are ready to go home, and all required and requested services are completed
• Always follow safety procedures for pets and staff
• Monitor pets’ health while bathing and ask for assistance when a pet is stressed, very difficult to manage, or showing any signs of injury prior to or during the service being rendered
• Cleans grooming areas at the end of day and performs additional maintenance throughout the day as needed
• Utilizes company electronic system to log pet & Pet Parent notes, and updates accordingly or provides these updates to the reception team for system entry

Required Qualifications

• Minimum 2+ years of experience in a managerial, or combination of experiences which would lend itself to broad exposure of operational functions
• High School diploma or equivalent is required
• Experienced with Safe Pet Handling
• Experience with brushing, combing, bathing and drying of all coat types
• Experience with nail trimming and ear cleaning
• Can execute preparatory hair trimming
• Can provide basic finishing techniques
• Ability to provide high level of customer service
• Experience with pet salon equipment handling and maintenance
• Familiar with safety and sanitization protocols
• Understanding of canine behaviors
• Experience with time and attendance/HR Software, scheduling databases and iPad technology