Basketball Program Manager

Duties

• Take a lead role in the business development of PSB DC.
• Help PSB DC City Director grow the number of boys players in your city year over year.
• Help PSB DC City Director increase customer satisfaction for boys teams in your city year over year.
• Plan and lead coaching development opportunities for boys team coaches throughout the year for PSB DC.
• Execute grassroots marketing strategies, including attending non-PSB basketball games throughout the year to increase awareness of our brand and make connections.
• Take the lead running PSB DC social media accounts according to PSB guidelines.
• Provide leadership by overseeing the season scheduling and logistics of all on-court teams and events such as camps and clinics for PSB DC.
• Execute on-court operations, covering any practices and games that coaches have to miss.
• Coach or attend at least five practices per week (two nights per week) to oversee and provide feedback to coaches.
• Help plan and manage all PSB operations in DC.

Communication

• Avoid delays in updating PSB App with practice times per Director’s updates on Airtable.
• Avoid delays in updating PSB app with game times per league/tournament app and/or emails.
• Punctuality for all scheduled PSB meetings and calls.
• Lead an electronic conference call once every other week with coaches.
• Actively participate in Conflict Resolution.
• Work in collaboration with the PSB DC City Director to professionally and proactively resolve certain issues that arise during the season with parents, coaches, and players.
• Handle certain issues delegated by PSB DC City Director.
• Establish positive staff and customer relations.
• Provide feedback to coaches according to PSB guidelines.
• Lead on-court events when necessary according to PSB guidelines.
• Plan, staff, and ensure all camps and clinics run in accordance to PSB guidelines.

Job Performance Evaluation

• Evaluate job performance based on 80% or higher positive customer satisfaction as reported by customer surveys.
• Evaluate job performance based on 100% of PSB DC practices and games having coaches and/or managers in attendance to lead.
• Evaluate job performance based on 10% or higher year-over-year growth in boys players in your city.