Base Operations Specialist

Essential Duties and Responsibilities

• Ensure all passengers are properly briefed regarding “Helicopter Safety” prior to boarding an RLC aircraft.
• Perform Flight Following duties in accordance with required standards of operation.
• Ensure all passengers have either viewed the RLC Passenger Helicopter Orientation Video or are able to present a current RLC issued Passenger Helicopter Orientation Briefing Viewing Card.
• Maintain sign-in sheets to ensure all passengers have initialed the appropriate space on the form to indicate they have viewed the orientation video.
• Meet all incoming aircraft for the purpose of passenger escort and to assist in the loading and unloading of passengers and cargo.
• Receive cargo and ensure that any hazardous material has the proper documentation and that the PIC is notified as to what the material is and where it has been placed on the aircraft.
• Ensure all cargo loaded on aircraft is properly labeled with destination and weight.
• Answer phones and monitor radios to maintain good communications between our customers, Operations in Broussard LA and the aircraft assigned to that base.
• Ensure daily FSO’s are faxed to customers as required.
• Order non-aircraft items and supplies as necessary.
• Ensure base and aircraft cleanliness which includes cleaning the office areas and performing duties such as washing equipment necessary to achieve high levels of customer satisfaction.
• Clock in and out as directed and report any discrepancies/problems to the Lead Pilot/Pilots.

Qualifications

• One year certificate from college or technical school with a minimum of six months experience in a customer service environment preferred.
• Ability to calculate figures and amounts such as percentages and the ability to apply concepts of basic algebra.
• Must be computer literate and able to use word processing, spreadsheet, and e-mail applications.
• Current Valid Driver’s License.
• Must be able to occasionally drive to other locations and/or work overtime as required.