BAS Service Software Engineer

Responsibilities

• Assist our customers with technical problems when using our products and services including Trend, Niagara, Honeywell, Johnson Controls, Distech, and Alerton.
• Responding to customers in a timely and accurate way, via phone, email, or text.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Analyzing and reporting issues with their existing building management system.
• Offering the best possible solution to repair the issue at hand.
• Update our internal databases with information about technical issues and useful discussions with customers.
• Inform customers about new features, functionalities, and upgrades.
• Follow up with customers to ensure their technical issues are resolved.
• Aid in training junior Customer Support Engineers.
• Work with onsite Field Technicians when applicable.

Qualifications

• Proven work experience in the mechanical and Building Automation Industry.
• Handson experience with Niagara, Honeywell, Johnson Controls, Distech environments.
• Complete understanding of mechanical, electrical, and building automation systems.
• Ability to diagnose and troubleshoot technical issues that arise with mechanical systems.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Ability to be self-motivated while working remotely.

Company History

Founded in 2008; we are a temperature controls HVAC company. In 2015 we purchased Technical Energy Solutions, another great controls group. We have 3 branch locations being Grand Rapids, Alpena, and Rochester Hills.

Equal Employment Opportunity

We prohibit discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, veteran status, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and fairness.

Benefits

Join Our Team If you are looking to join a customer-driven, passionate, and service-oriented company we encourage you to apply and become part of a dynamic team. We are committed to providing a supportive work environment where your talents and contributions are valued and recognized.