Bartender, Vine

Location: Waterloo, NY

Pay Range: $20.79 - $23.10/hour

About the role

The Bartender is responsible for providing a level of service that is gracious, kind, and warm, creating an exciting environment and delivering World Class Service with Old-World Hospitality and Charm for casino guests. The role maintains high standards of cleanliness according to food service sanitation codes, serves alcoholic and non-alcoholic beverages, and ensures guest satisfaction through extensive menu knowledge and anticipating guest needs.

Previous casino-industry experience is not required. Training will be provided to help you succeed in your job and grow in your career.

Responsibilities

• Be punctual to pre-shift meetings with a positive attitude and participate openly
• Consistently provide an exciting environment and World Class Service by delivering Old-World Hospitality with Old-World Charm, while living the company core values
• Comply with department standards, guidelines, and objectives, including adherence to all Food Service and Sanitation, OSHA, and Hazcom standards
• Provide consistent high-quality food and beverage service by adhering to sequence of service standards
• Utilize "upselling" techniques and adhere to all standardized recipes
• Safeguard company assets and adhere to all policies and procedures
• Maintain accountability for all funds entrusted during an assigned shift
• Create teamwork by assisting co-workers with essential functions
• Balance all money transactions and paperwork accurately
• Adhere to all company policies, including attendance and appearance guidelines, and maintain confidentiality regarding guest information
• Be alert for fraud, forged/counterfeit currency, and/or vouchers
• Balance all funds under responsibility and prepare reconciliation reports
• Practice all alcohol awareness policies and procedures
• Maintain a clear and organized work area, cleaning as you go and addressing spills immediately
• Responsibly use and handle chemicals as prescribed, ensuring all are in properly labeled containers
• Assist supervisors in putting supplies away, adhering to the 5S Principles (Sorted, Set in Order, Systematically Cleaned, Standardized, Sustained) and dating all items
• Conduct yourself in a gracious, kind, and warm manner to create a sense of fondness, while remaining professional, courteous, and responsive
• Perform other duties as assigned by department or company management

Compliance Responsibilities

• Attend required training sessions offered by the casino
• Obtain required license(s)
• Perform duties in compliance with local laws and regulations
• Take necessary steps to ensure minors are not allowed to gamble, loiter in gambling areas, drink alcoholic beverages, or purchase tobacco
• Knowledge of ordinances, regulations, laws, policies, and procedures relating to the department
• Understand the property’s programs to address problem gambling
• Consult with appropriate individuals and maintain an effective system of written policies, procedures, and internal controls to ensure compliance with state regulations
• Investigate exceptions, fraud, and potential violations, reporting such instances to the appropriate levels of management
• Report any acts of wrongdoing by staff members

Qualifications

• Minimum of 18 years of age
• High school diploma or equivalent required
• Prior bartending experience preferred
• Attention to detail and accuracy
• Ability to maintain confidential information

Skills

• Ability to accurately calculate figures and perform mathematical functions applicable to business needs
• Interpret and follow instructions in written, oral, diagram, or schedule form
• Resolve problems and conflicts diplomatically and tactfully
• Flexibility to work all shifts, including holidays, nights, weekends, and overtime as business needs dictate

Physical Requirements & Working Conditions

• Ability to be physically mobile with reasonable accommodations, including pushing, pulling, carrying, and lifting up to 25 lbs.
• Ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel, and balance when performing job duties in varying work areas, including confined spaces