Bartender On Call

About the role

The Bartender is responsible for delivering excellence in guest service by developing relationships with guests, providing personalized service, and anticipating and delivering guests' needs. The Bartender comprehends the cocktail/beverage menus, prepares drinks as requested by our guests, and serves drinks to our guests either directly or via service staff.

Responsibilities

• Consistent maintenance and refinement of service standards
• Ensure compliance with all hotel standards and local laws
• Ensure compliance with health, safety, and sanitation awareness standards
• Maintain extensive knowledge of a variety of alcoholic beverages and complete knowledge of all food and beverage menu items
• Perform all necessary tasks for bartender according to standard operating procedure including but not limited to: setting up BQT bars with glassware and beverage, polishing all glassware, garnish prep, stocking ice, proper breakdown and storage of beverage requisitions, service of all beverages, proper bar closing procedures
• Perform all side work assigned by management including but not limited to: cleaning of all bar and beverage equipment, cleaning bar seats and surrounding guests' areas, cleaning of walls, bar floors and surrounding assigned work area
• Check identification for proof of age when required
• Set up and break down the bar area
• Adhere to all proper trash procedures
• Contribute to the restaurant sanitation operation and timing of service out of the kitchen and into all banquet areas
• Ensure prompt delivery and quality control from point of departure to arrival
• Perform proper steps of service
• Ensure high-quality bar sets, service, food quality, and presentation
• Report to management any need for housekeeping or maintenance of restaurant areas and equipment
• Maintain all furniture, fixtures and equipment to a high standard
• Minimize breakage by demonstrating care when handling hotel assets and equipment
• Assist in controlling food and beverage quantities by avoiding over/under preparing
• Perform accurate POS procedures and cash/credit handling in accordance with hotel policies and procedures
• Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests
• Respond to guests' requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experience
• Maintain knowledge of hotel offerings and local surroundings, i.e. nearby entertainment, theaters, etc.
• Attend a daily stand-up meeting to gather relevant information prior to each event
• Contribute to the cleanliness and organization of all restaurant space, FOH & BOH
• Complete all necessary daily paperwork i.e. bar requisitions, count logs, waste logs
• Execute all necessary instructions on Restaurant Event Orders
• Encourage and build mutual trust, respect, and cooperation among co-workers
• Treat co-workers fairly and equitably
• Maintain a professional, neat, and organized appearance according to Omni standards
• Respond swiftly and effectively in any emergency or safety situation
• Ensure a safe working and guest environment to reduce the risk of injury or accident
• Attend all required department training and meetings
• Perform any other duties required by management

Qualifications

• Hands-on food and beverage knowledge and comprehensive, working knowledge of the hospitality business
• Relevant bartending experience in a hotel is strongly preferred
• Strong knowledge of mixology, beverage garnishes and overall beverage service to include liquor, beer and wine knowledge
• Willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends and holidays
• Highly developed customer service skills; friendly approachable demeanor and strong problem-solving abilities, with a keen eye for detail
• Proven ability to engage guests at all levels
• Passionate about providing a warm, engaging, and personalized service
• Ability to work in a fast-paced environment and handle multiple priorities
• Ability to handle stressful and busy hotel operations
• Ability to maintain a positive and professional demeanor and composure at all times
• Ability to report to work on time and when scheduled
• Ability to stand and/or walk for extended periods of time
• Meet standards of appearance and maintain a high level of personal hygiene at all times
• Comfortable speaking to guests
• Ability to clearly and pleasantly communicate both verbally and in writing with guests, management, and co-workers
• Computer literacy to include Micros, POS systems
• Serve Safe certified | Unexpired TIPs required