Bartender

About the role

You are an ambassador for the exceptional service and cuisine that are hallmarks of our food & beverage experience. Your warm, personal attention and knowledge of our outstanding offerings makes guests feel unique and valued.

Responsibilities

• Must have a complete working knowledge of bar items, ingredients and preparation
• Ensure all details of service are performed properly for every guest
• To understand and adhere to Food & Beverage Department Standard Operating Procedures
• Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved
• Greet regular guests by name and note and serve preferences accordingly
• Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes
• Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently
• Make all cocktails in accordance with Hotel’s standard beverage manual
• Receive and check liquor against previous shift’s requisitions
• Attempt to limit problems and liability related to customers' excessive drinking
• Organize requisition, pick up and verification for F&B items used in the bar areas
• Ensure that the bar is fully stocked and all side opening and closing duties are completed
• Slice and pit fruit for garnishing drinks
• Arrange bottles and glasses to make attractive displays
• Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware
• Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague
• Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins
• Maintain complete knowledge of all F&B services, outlets, hotel services/features

Qualifications

• Minimum 2-years of service as Bartender
• Reading, writing and oral proficiency in the English language
• Team player with a creative and outgoing personality
• Well-presented and professionally groomed at all times
• Good communication and customer contact skills; good problem resolution skills
• Good Food & Beverage product knowledge
• A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required
• A good knowledge of all hard liquor, wines, mixes/cocktails