Bartender

Responsibilities

• Set up the bar(s) in accordance with TPC Concert Golf Standards.
• Experience: Minimum of 3-5 years of bartending experience, preferably in high-end establishments (Country/Member Clubs, luxury bars, fine dining restaurants, upscale hotels).
• Skills: Excellent customer service and communication skills. Ability to work quickly and efficiently while maintaining attention to detail. Ability to multitask and prioritize tasks, especially in a fast-paced setting. Strong organizational skills, ensuring a clean, well-stocked, and well-maintained bar. Ability to memorize a wide range of drink recipes and preferences of regular guests.
• Certifications: Bartending certifications (e.g., TIPS, ServSafe Alcohol) or similar qualifications preferred. Knowledge of responsible alcohol service practices.
• Cocktail Creation & Presentation: Prepare and serve a variety of premium and classic cocktails, ensuring a perfect blend of ingredients and an aesthetically pleasing presentation. Customize drinks to suit the personal preferences of members & guests while recommending unique cocktails or signature drinks. Stay up-to-date on new trends in mixology and continually strive to innovate the drink menu.
• Members & Guest Interaction & Service: Always greet members by their last name where possible. Greet members promptly with a warm, engaging demeanor, making them feel welcome and comfortable. Provide personalized service by remembering repeat customers’ drink preferences and making tailored suggestions. Engage in friendly and respectful conversation while maintaining a professional atmosphere. Handle complaints or special requests with tact, ensuring guests have a positive experience.
• Bar Operations & Maintenance: Keep the bar area clean and organized at all times, following strict cleanliness and sanitation standards. Monitor inventory levels, track stock, and assist in reordering supplies as needed. Ensure glassware is polished and the bar is stocked with garnishes, syrups, and other drink-making essentials. Manage guest orders efficiently to avoid delays and over-crowding.
• Quality Control & Consistency: Regularly check the temperature of drinks, the freshness of ingredients, and the overall presentation before serving. Conduct quality checks on cocktails and bar snacks to guarantee they meet the establishment’s standards.
• Health & Safety Compliance: Adhere to local health and safety regulations, including the responsible serving of alcohol, and follow proper procedures for handling intoxicated guests. Maintain knowledge of emergency procedures, including first aid and fire safety.
• Sales & Upselling: Actively promote high-end spirits, signature cocktails, or exclusive drinks to increase sales and revenue. Create a memorable experience for customers that encourages them to return, fostering customer loyalty.
• Teamwork & Communication: Work closely with fellow bartenders, waitstaff, and management to ensure smooth bar operations. Communicate drink orders efficiently with the kitchen or other bar staff to ensure quick and accurate service.
• Upscale Experience Management: Take on a leadership role during busy hours, mentoring junior bartenders or training new staff on high-end service standards. Maintain a refined ambiance by ensuring that both the physical environment (lighting, music, cleanliness) and the service experience are in line with the establishment’s luxury standards.
• Customer Experience: Create an exceptional and memorable experience for every guest, providing excellent service in a polished, sophisticated manner. Anticipate guests' needs and offer an experience that is more than just ordering drinks—making it an event in itself.
• Financial Transactions: Accurately process payments, handle cash, and operate the point-of-sale (POS) system with precision. Maintain accountability for tabs and tips, ensuring transactions are handled professionally and transparently.

Qualifications

Well-groomed, professional appearance and adherence to dress code requirements.

Skills

• Excellent customer service and communication skills.
• Ability to work quickly and efficiently while maintaining attention to detail.
• Ability to multitask and prioritize tasks, especially in a fast-paced setting.
• Strong organizational skills, ensuring a clean, well-stocked, and well-maintained bar.
• Ability to memorize a wide range of drink recipes and preferences of regular guests.