Bartender

About the role

The Ocean House Bartender position is within the Food & Beverages department at Ocean House Management. This role works closely with the Director of Restaurants, Lead Bartender, and Bar team to manage the day-to-day operations of the resort’s bars and storage areas. The goal is to maintain high standards of food and beverage quality, service, and merchandising to maximize profits.

Responsibilities

• Constantly and consistently exhibit Ocean House Collections culture and standards of conduct including adherence to the Forbes 5-Star standards.
• Pro-actively greet guests warmly and provide pleasant and comfortable experience.
• Maintain a current knowledge of bar inventory and mixed drink recipes.
• Have a good understanding of wine pairings.
• Maintain a good understanding of current events, in order to be able to engage with guests in appropriate conversation.
• Communicate effectively with the director of restaurants, lead bartender, wine director, restaurant manager, banquet captain, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
• Engage guests with a pleasant greeting and take drink orders in accordance with Ocean House bar service standards.
• Engage guests in a pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
• Ensure service is performed in a timely, efficient yet comfortable manner in order to maintain proper pace of service.
• Prepare drinks in accordance with proper mixed ratios and deliver to guests in a pleasant manner.
• Refresh drinks as necessary always mindful of the guest’s state of possible intoxication, being prepared to limit the service of alcohol as necessary politely and appropriately.
• Ensure timely and accurate entry of orders into the computer system and collection of payment.
• Keep bar surfaces and all prep areas clean, organized and in a presentable state.
• Clear used items and wash thoroughly in accordance with Rhode Island’s safe food handling procedures.
• Perform bar prep work to include cutting of garnishes, stocking of refrigerators and wells and washing drink prep utensils and equipment.
• Provide a warm farewell and invite guests to return soon.
• Complete required reports and paperwork to include closing out of register after each shift as directed by supervisor.
• Maintain proper cash handling and inventory control procedures.
• Maintain room number and credit card information control and confidentiality.
• Other duties as assigned.
• Represent the Company with a positive attitude and professional presentation.
• Follow sustainability guidelines and practices related to the Company’s sustainability programs.
• Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Qualifications

• At least 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.
• Experience in the luxury hospitality industry is necessary and experience in a five-star environment is preferred.
• Skill in organizing resources and establishing priorities.
• Ability to handle multiple, simultaneous tasks and projects effectively and efficiently.
• Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
• Ability to effectively deal with internal and external customers.
• Ability to move throughout all food and beverage areas and continuously perform essential job functions.
• Hearing, smelling, tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
• Fluency in English both verbally and in writing
• Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
• Uphold the Company standards, policies, and procedures.
• Prioritize and organize tasks and work area.
• Ability to remain calm and resolve problems using good judgement as interpreted by the management.
• Follow directions.
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest/employee information and pertinent company data.