Bartender

BASIC FUNCTION

Bartenders are responsible for crafting high-quality beverages and creating a positive and enjoyable environment for guests across all Q Casino and Resort bars. This role requires professionalism, responsible alcohol service, product knowledge, attention to detail and a commitment to providing high-level hospitality in a fast-paced environment.

ORGANIZATIONAL RELATIONSHIPS

Reports to: Front of House Manager / Beverage Manager / Supervisor
Supervises: N/A

HOURS

• Monday - Off
• Tuesday - Off
• Wednesday - Off
• Thursday - 4:00 PM - 9:00 PM (ISKB)
• Friday - Off
• Saturday - 4:00 PM - 11:00 PM (ISKB)
• Sunday 10:00 AM - 5:00 PM (ISKB)

Specific Duties And Responsibilities

• Set up beverage area according to service standards.
• Ensure all glassware, silverware and dishware are clean, polished and properly placed.
• Greet guests professionally and provide attentive, courteous and efficient service throughout the guest experience.
• Verify identification and ensure guests meet age requirements for alcohol service.
• Monitor guest alcohol consumption taking appropriate steps to prevent over-service and follow established procedures for cutting off service when necessary.
• Accurately enter orders into the POS system.
• Serve food and beverages in a timely and organized manner, ensuring accuracy and adherence to service standards.
• Maintain cleanliness and organization of beverage areas before, during, and after service.
• Clear bar top, replenish beverages, and fulfill guests’ requests promptly.
• Cooking and mixing drinks according to standardized recipes and presentation standards.
• Execute the established sequence of service consistently in all guest interactions.
• Utilize suggestive selling to enhance guest experience and maximize revenue.
• Process guest payments following cash-handling and credit card security procedures.
• Demonstrate effective service recovery techniques when resolving guest issues.
• Escalate guest issues appropriately when needed to ensure satisfaction.
• Uphold high standards of cleanliness and organization in the dining room.
• Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

Education, Training And Experience

• Formal education is not required.
• Relevant food and beverage experience preferred.

STANDARDS OF PERFORMANCE

• Maintain a professional appearance and demeanor at all times.
• Deliver prompt, courteous, and attentive service.
• Exhibit strong teamwork and collaboration with colleagues and management.
• Adhere to company policies and standard service procedures.
• Demonstrate strong time management and multitasking skills.
• Prepare cocktails and beverages according to standardized recipes and presentation standards.
• Ensure accuracy in food and beverage delivery.
• Execute the established sequence of service consistently in all guest interactions.
• Utilize suggestive selling to enhance guest experience and maximize revenue.
• Process guest payments following cash-handling and credit card security procedures.
• Demonstrate effective service recovery techniques when resolving guest issues.
• Escalate guest issues appropriately when needed to ensure satisfaction.
• Uphold high standards of cleanliness and organization in the dining room.
• Create a welcoming bar environment through engaging conversation, attentiveness and hospitality.

Mental And Physical Requirements

• Ability to work in a fast-paced, high-pressure environment.
• Strong problem-solving skills and ability to adapt to changing situations.
• Excellent communication and interpersonal skills.
• Ability to stand and walk for extended periods.
• Must be able to lift and carry up to 50 lbs.
• Ability to bend, stoop, and reach frequently.
• Flexibility to work evenings, weekends, and holidays as required by business levels.

WORKING ENVIRONMENT AND CONDITIONS

• Primarily indoors, may support occasional outside events.
• Exposure to varying temperatures, and moderate-to-high noise levels.
• Moderate guest interaction requiring excellent customer service skills.
• Fast-paced and physically demanding work environment.

EQUIPMENT AND TOOLS

• Cocktail tools, shakers, strainers, jiggers.
• Draft systems, soda guns, tap handles.
• POS terminal and payment processing equipment.
• Glassware, dish equipment, sanitation supplies.