Bartender

Position Summary

The role as a Bartender, is a premier front-of-house role at Palace Poker—a luxury private poker club known for its elegance, exclusivity, and exceptional service. This role is ideal for individuals who exude poise, warmth, and confidence while delivering five-star guest interactions. In this role as a bartender, you will combine the best of refined hospitality and curated presence.

Key Responsibilities

• Serve as an elegant and welcoming presence throughout the club.
• Proactively anticipate guest needs and deliver seamless, intuitive service.
• Maintain luxury-level presence, including confident body language, expressive eye contact, and upright posture.
• Deliver food and beverage service with accuracy, poise, and speed.
• Suggestively sell and promote menu offerings with complete product knowledge.
• Engage in polished, brand-appropriate conversation—no slang or informal language.
• Appear fully styled in costume, hair, and makeup per company grooming standards.
• Follow up with guests to ensure satisfaction and create memorable service moments.
• Work collaboratively with fellow team members and leadership to uphold a consistent service experience.
• Comply with all food, beverage, and alcohol service standards and safety guidelines.
• Represent the Palace Poker brand at all times through consistent tone, appearance, and behavior.
• Mix and serve alcoholic and non-alcoholic beverages according to recipes.
• Create cocktails and suggest drinks based on customer preferences.
• Ensure consistent taste, presentation, and quality.
• Follow local alcohol laws and regulations.
• Prevent over-serving and handle intoxicated guests responsibly.

Qualifications

• Must be 21 years of age or older
• No prior hospitality experience required—luxury service training is provided
• Strong interpersonal skills and verbal fluency
• Comfort with glamorous grooming, including hair and makeup styling
• Ability to sell and promote food and beverage offerings with elegance and ease
• POS system familiarity and basic math competency
• English fluency required; additional languages are a plus

Luxury Service Standards

• Bartender embodies:
• - Polished communication: Articulate, professional, and clear guest dialogue.
• - Elegant presentation: Exceptional grooming, posture, and physical presence.
• - Brand-aligned persona: Feminine, graceful, and consistent with club identity.
• - Expressive service: Active listening, bright energy, and poised engagement.
• - Discreet professionalism: Emotionally intelligent service with tact and refinement.

Physical & Environmental Requirements

• Extended standing and walking throughout shift
• Occasional lifting (up to 15 lbs.)
• Exposure to ambient noise, kitchen environments, and cleaning products
• Sustained energy, posture, and attentiveness in a dynamic, fast-paced setting