Bartender

POSITION PURPOSE

As a Bartender, you will be responsible for providing exceptional beverage service to our hotel guests while ensuring a memorable and enjoyable experience at our bar. You will create and serve a wide range of drinks, maintain a clean and organized bar area, and interact with guests in a friendly and professional manner. The ideal candidate will be knowledgeable about cocktails, wine, and other beverages, possess excellent customer service skills, and be committed to upholding our hotel's high service standards.

ESSENTIAL FUNCTIONS

• Prepare and serve a diverse range of alcoholic and non-alcoholic beverages to hotel guests in a timely and professional manner.
• Create and maintain an appealing and well-organized bar area, ensuring cleanliness and compliance with all safety and sanitation standards.
• Engage with guests in a friendly and welcoming manner, taking orders, offering recommendations, and providing exceptional customer service.
• Accurately handle cash and credit card transactions, processing payments and providing guests with receipts.
• Maintain a thorough understanding of the hotel's drink menu, including cocktail recipes, wine selections, and special promotions.
• Monitor and restock bar supplies, including glassware, garnishes, and spirits, to ensure a seamless and efficient service.
• Adhere to responsible alcohol service guidelines, verifying the age of guests and refusing service to those who are visibly intoxicated or underage.
• Participate in regular inventory checks, assisting in ordering and receiving bar supplies to maintain adequate stock levels.
• Keep up to date with industry trends, new beverage offerings, and drink preparation techniques to enhance the hotel's drink offerings.
• Comply with all hotel policies, procedures, and regulations, as well as local and state liquor laws.
• Handle customer complaints or concerns with professionalism and seek to resolve issues to the satisfaction of the guest.
• Maintain a professional appearance and adhere to the hotel's uniform and grooming standards.

SUPPORTIVE FUNCTIONS

In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of the hotel. Assist servers, other bartenders, and bar porters when necessary.

QUALIFICATION STANDARDS

• Excellent customer service skills.
• Must be minimum age to serve alcohol.
• One to two years’ previous bartending experience in a hotel, restaurant, or similar establishment is preferred.
• Knowledge of cocktail recipes and mixology techniques.
• Strong customer service skills with a friendly and approachable demeanor.
• Ability to handle cash and credit card transactions accurately.
• Excellent communication and interpersonal skills.
• Responsible for alcohol service training or certification.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand for extended periods and lift/move heavy kegs or supplies as needed.
• Knowledge of beverage and bar equipment maintenance is a plus.

EDUCATION

High school or equivalent education required.

LICENSES OR CERTIFICATES

Ability to obtain and/or maintain any government required licenses, certificates, or permits.

GROOMING

All employees must maintain a neat, clean, and well-groomed appearance per Baia Beach Club/Mondrian South Beach standards.